Special announcements   BT Yahoo! SMTP Security Upgrade As part of ongoing security enhancements to BT Yahoo! email, we have upgraded the security to prevent emails from being sent from client applications (Microsoft Outlook, Thunderbird etc) when the "From" email address is not either a BT Yahoo! email address or a validated alternative email address. If you see an error 553 message, you will need to validate the email address from which you wish to send. Step by step instructions can be found at BT Yahoo! Mail Help April 08 Important Message: Upgrading your Wireless Security Your BT Home Hub already provides a basic level of wireless security straight out of the box. This allows you to get set up as quickly and easily as possible with a basic level of protection. However this basic WEP protection is an older security method and has proven vulnerable to dedicated computer hackers who could try to use your BT Home Hub's wireless connection to monitor your broadband connection or access your computer. So we recommend that once you've set up your broadband connection you should change your wireless security to WPA and create a new wireless key rather than using the Hub's default key. To find out more on how to upgrade your Hub's security please go to: BT Home Hub security advice Security advice Planned service outages BT Yahoo! Broadband service status Call free on 0800 169 0199 View dial-up service status Date opened Description Status 03 December 2008 03:48 PM Problem in the Boldon area We are aware of a problem in the Boldon area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 019151, 019153 Ongoing 17 November 2008 01:24 PM Spam Emails We have received a number of reports from customers who are receiving email which appears to come from themselves. The senders of bulk email (spam) use programs which can place random email addresses in the From field of the email being sent and this does not generally indicate that your account has been compromised. If the mail is being delivered to the Bulk or Spam folder, you need take no further action as the email has been intercepted by BT Yahoo Spam filter. If the email has been delivered to your inbox, then select the email and click on the Spam button. Ongoing Updated on: 03 December 2008 09:00 AM 03 December 2008 04:01 PM Problem in the Stone Cross area We are aware of a problem in the Stone Cross area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 0121 53, 0121 56, 0121 58, 0121 60 Resolved Updated on: 03 December 2008 05:14 PM 03 December 2008 03:46 PM Problem in the Stanford-le-hope area We are aware of a problem in the Stanford-le-hope area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 01375 Resolved Updated on: 03 December 2008 07:14 PM 03 December 2008 11:44 AM Problem in the Machrihanish area We are aware of a problem in the Machrihanish area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 01586 Resolved Updated on: 03 December 2008 12:45 PM Previous five alerts